Pro Customer Service/Sales

The Home Depot; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail home improvement company is seeking a dedicated Pro Customer Service/Sales Team member in San Antonio, Texas. The role involves assisting professional customers like contractors and property owners through exceptional service and product knowledge. Candidates should have strong sales skills, the ability to meet sales goals, and bilingual communication skills may be preferred. The position requires collaboration to ensure a clean and organized environment while supporting store initiatives.

Qualifications

• Ability to drive sales by leveraging product knowledge and tailored recommendations.
• Strong communication skills for effective customer interaction.
• Experience in sales or customer service preferred.

Responsibilities

• Assist Pro customers with order fulfillment and product recommendations.
• Meet monthly sales goals and metrics to drive store sales.
• Collaborate with team members to manage deliveries and resolve issues.

Skills

Product knowledge

Sales skills

Customer relationship building

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.