Pro Customer Service/Sales

The Home Depot; Milpitas (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

The Home Depot in Milpitas is looking for members of the Pro Customer Service/Sales Team who are dedicated to providing outstanding service to professional customers. Responsibilities include assisting at the Pro Desk, fulfilling orders, and managing deliveries while meeting sales goals.

Successful candidates will leverage product knowledge and provide tailored recommendations to ensure customer satisfaction. Teamwork and maintaining a clean and organized environment are essential for success.

Qualifications

• Strong product knowledge and excellent communication skills are essential.
• Experience in customer service or sales roles preferred.
• Ability to collaborate and maintain a clean and organized workspace.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Meet monthly sales goals and other performance metrics.
• Build and maintain professional relationships with Pro customers.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.