Pro Customer Service/Sales

The Home Depot; Austintown (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Austintown, Ohio. This role focuses on supporting professional customers such as contractors and property owners by ensuring a successful project through effective service and product recommendations. Responsibilities include assisting at the Pro Desk, managing deliveries, and driving sales to achieve monthly targets. Candidates should have strong communication skills and a commitment to excellent customer service.

Qualifications

• Experience in customer service or sales.
• Ability to meet monthly sales goals.
• Excellent communication skills.

Responsibilities

• Assist professional customers at the Pro Desk.
• Manage deliveries and resolve delivery issues.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Sales proficiency

Customer service experience

Product knowledge

Relationship building

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services