Pro Customer Service/Sales

The Home Depot; Falls Township (PA); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate to enhance the customer experience for professional clients. You will support the Pro customer journey through efficient sales assistance, expert product recommendations, and tailored service. The ideal candidate has strong sales abilities, excellent communication skills, and the ability to work in a collaborative team environment. This full-time position offers an opportunity to drive sales and maintain high customer service standards.

Qualifications

• Experience in customer service roles, particularly in retail environments.
• Ability to build and maintain professional relationships with clients.
• Strong communication skills to address customer needs.

Responsibilities

• Deliver exceptional service to Pro customers.
• Proactively drive sales and meet monthly sales goals.
• Collaborate with team members to maintain store standards.

Skills

Bilingual communication skills

Exceptional customer service

Product knowledge

Sales driving ability

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Team members are expected to meet monthly sales goals and other metrics to drive sales in the store, whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.