Pro Customer Service/Sales

The Home Depot; Middletown (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service/Sales representative to support professional clients by delivering exceptional service and driving sales. The successful candidate will develop relationships, assist at the Pro Desk, and collaborate with team members to uphold high customer service standards. Strong communication skills and sales experience are key requirements. Knowledge of safety practices is essential, and bilingual skills may be preferred. This position is based in Middletown, Connecticut.

Qualifications

• Experience in sales or customer service preferred.
• Strong communication skills essential for client rapport.
• Ability to exceed sales goals important.

Responsibilities

• Develop and maintain professional relationships with Pro customers.
• Proactively drive sales through product knowledge.
• Assist at the Pro Desk and manage deliveries.

Skills

Sales experience

Strong communication skills

Ability to build rapport

Knowledge of safety practices

Job description

Pro Customer Service/Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on each project’s unique needs. Responsibilities include meeting monthly sales goals and other performance metrics; assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized paint and product knowledge. Collaboration is key: team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team also supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Responsibilities

• Develop and maintain professional relationships with Pro customers.
• Proactively drive sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and performance metrics.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product guidance.
• Collaborate with team members to maintain safety, cleanliness, and inventory accuracy.
• Resolve delivery issues and communicate Home Depot’s value proposition to customers.

Qualifications

• Experience in sales or customer service within a retail or industrial setting is preferred.
• Strong communication skills and the ability to build rapport with professional clients.
• Ability to meet and exceed monthly sales goals and other performance metrics.
• Knowledge of safety practices and the ability to follow Home Depot’s safety standards.
• Bilingual communications skills may be preferred at certain locations; language requirements vary by customer needs.