Pro Customer Service/Sales

The Home Depot; Magnolia (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Texas seeks dedicated members for their Pro Customer Service/Sales Team. The role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales through expert product knowledge, maintaining strong customer relationships, and supporting store goals. Candidates should demonstrate a proactive approach and collaboration skills to ensure project success for every Pro customer. Bilingual communication skills may be preferred based on customer needs.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge and tailored recommendations.
• Meet monthly sales goals and other metrics to enhance store performance.
• Maintain a clean, organized, and safe work environment.
• Collaborate with team to resolve delivery issues and communicate advantages over competitors.

Job description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment type

Full-time

Job function

Other

Industry

Consumer Services