Pro Customer Service/Sales

The Home Depot; Chalmette (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retailer in home improvement is seeking full-time team members for the Pro Customer Service/Sales Team. The role focuses on building relationships with professional customers, driving sales through product knowledge, and ensuring successful project outcomes. Team members will assist with order fulfillment, manage deliveries, and collaborate to maintain an organized environment. Additionally, proficiency in bilingual communication may be advantageous, depending on customer needs.

Qualifications

• Strong product knowledge to provide tailored recommendations.
• Ability to proactively drive sales by leveraging loyalty programs.
• Excellent communication skills, including bilingual ability preferred.

Responsibilities

• Support every stage of the Pro customer journey.
• Meet monthly sales goals and drive sales in-store.
• Assist at the Pro Desk and manage deliveries.

Job description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services