Pro Customer Service/Sales

The Home Depot; Madison (AL); On-site; USD 45,000 - 150,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time Pro Customer Service/Sales Team member in Madison, Alabama. The role focuses on delivering exceptional service to contractors and commercial clients by assisting with order fulfillment, product recommendations, and tailored delivery solutions. Team members will drive sales, manage inventory, and maintain a safe work environment. The position offers a competitive salary ranging from $45,000 to $150,000 based on performance and experience. Bilingual skills may be preferred in certain locations.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proactive sales driving through product knowledge.
• Collaboration with team members for a safe work environment.

Responsibilities

• Assist Pro customers at the Pro Desk and with material loading.
• Manage deliveries and offer specialized product knowledge.
• Support store goals by monitoring inventory and sales initiatives.

Job description

1 day ago Be among the first 25 applicants

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

Huntsville, AL $45,000.00-$150,000.00 1 month ago