Pro Customer Service/Sales

The Home Depot

Redding (CA)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

A leading home improvement retailer seeks a full-time member for their Pro Customer Service/Sales Team in California. This role involves delivering exceptional service to professional customers, managing sales, and collaborating to ensure project success. Ideal candidates will have strong customer relationship skills, sales strategies knowledge, and may benefit from bilingual communication skills. Join a dynamic team dedicated to supporting the unique needs of contractors and commercial clients.

Qualifications

Experience in customer service or sales roles.
Ability to work effectively in a team environment.
Strong communication skills, both verbal and written.

Responsibilities

Build and maintain relationships with Pro customers.
Drive sales and meet monthly sales goals.
Collaborate with team members to ensure project success.

Skills

Customer relationship management

Sales strategies

Product knowledge

Bilingual communication

Job description

2 days ago Be among the first 25 applicants

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level