Pro Customer Service/Sales

The Home Depot; Warren (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A major home improvement retailer in Ohio is seeking a Pro Customer Service Sales representative to enhance the experience of professional customers such as contractors and property owners. In this full-time role, you will deliver exceptional service, drive sales through product knowledge, and manage customer relationships. Ideal candidates will have prior experience in sales or customer service and possess strong communication skills. The position involves order fulfillment, meeting sales goals, and ensuring customer satisfaction. Join a dedicated team focused on success for every project.

Qualifications

• Experience in sales or customer service roles preferred.
• Ability to build and maintain professional relationships.
• Proficient in resolving delivery issues and supporting inventory management.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist with efficient order fulfillment and special product knowledge.

Skills

Product knowledge

Sales skills

Customer service

Bilingual communication skills

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services