Pro Customer Service/Sales

The Home Depot; Cherry Hill Township (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

A leading home improvement retailer located in Cherry Hill Township is seeking dedicated individuals for the Pro Customer Service/Sales Team. This full-time role involves assisting professional customers, driving sales through expert product recommendations, and ensuring an exceptional customer experience. Team members will collaborate to resolve issues and maintain safety standards while contributing to store goals. Strong communication skills and a customer-first attitude are essential. Bilingual communication may be preferred depending on customer needs.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Sales-driven with the ability to meet monthly sales goals.
• Excellent communication skills, bilingual preferred.

Responsibilities

• Assist customers at the Pro Desk and load materials.
• Manage deliveries and offer product knowledge.
• Collaborate with team members to resolve issues.

Job description

Job Description

(4 days ago) Be among the first 25 applicants

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services