Pro Customer Service/Sales

The Home Depot; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for their Pro Customer Service/Sales Team in Green Bay, Wisconsin. This full-time role involves delivering exceptional service to professional customers, helping them with product recommendations, order fulfillment, and managing deliveries. Team members are expected to meet sales goals while providing top-notch customer support. Strong communication skills and product knowledge are essential for success in this position.

Qualifications

• Experience in customer service and sales.
• Ability to maintain professional relationships with clients.
• Knowledge of products and services relevant to Pro customers.

Responsibilities

• Drive sales by leveraging product knowledge and loyalty programs.
• Assist customers at the Pro Desk and manage deliveries.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Customer service

Sales knowledge

Product recommendations

Bilingual communication skills

Job description

4 days ago Be among the first 25 applicants

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services