Pro Customer Service/Sales

The Home Depot; Cadillac (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

A leading home improvement retailer in Cadillac, MI, seeks a motivated individual for the Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers, assisting with order fulfillment, and driving sales through effective communication and product recommendations. Ideal candidates will excel in a collaborative environment, support store goals, and maintain high standards of service and safety. Bilingual skills may be preferred to meet customer needs.

Qualifications

• Ability to drive sales by leveraging product knowledge and loyalty programs.
• Bilingual communication skills may be preferred.
• Provide tailored product recommendations based on customer needs.
• Collaborate with teammates to maintain safety, inventory accuracy and a clean environment.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Build and maintain professional relationships with Pro customers.
• Support store goals by monitoring inventory and executing sales initiatives.
• Coordinate deliveries and resolve any issues with shipments.

Skills

Customer service

Sales

Product knowledge

Delivery coordination

Job description

4 days ago Be among the first 25 applicants

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services