Pro Customer Service/Sales

The Home Depot; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Louisville is seeking individuals for the Pro Customer Service/Sales Team. This role emphasizes delivering exceptional service to professional customers including contractors and property owners. Team members are expected to meet sales goals while building strong customer relationships. Responsibilities include order fulfillment, product recommendations, and maintaining a quality customer experience. Candidates with strong interpersonal and sales skills are encouraged to apply. Bilingual skills are preferred for specific locations.

Qualifications

• Experience in customer service or sales is advantageous.
• Ability to understand customer needs and tailor solutions.
• Strong interpersonal skills to foster effective client relationships.

Responsibilities

• Deliver exceptional service to professional customers.
• Support order fulfillment and safe loading.
• Meet monthly sales goals and sales metrics.

Skills

Customer relationship management

Sales proficiency

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.