Pro Customer Service/Sales

The Home Depot; Plymouth (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

A leading home improvement retailer located in Plymouth, Michigan, is seeking individuals for a role in the Pro Customer Service/Sales Team. This position involves delivering exceptional service to professional customers, managing deliveries, and driving sales through product knowledge and relationship-building. Ideal candidates should possess effective communication skills and may need to be bilingual. Collaboration with team members is essential to ensure customer success and maintain store standards.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Knowledge of sales initiatives and product recommendations.
• Effective communication skills, potentially bilingual.

Responsibilities

• Deliver exceptional service to Pro customers.
• Assist at the Pro Desk and handle loading materials.
• Support store goals by monitoring inventory and executing sales initiatives.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.