Pro Customer Service/Sales

The Home Depot; Town of Cheektowaga (NY); Vor Ort; USD 30.000 - 50.000; Vollzeit

Zusammenfassung

The Home Depot is seeking team members for its Pro Customer Service/Sales Team in Cheektowaga, NY. In this role, you will assist professional customers, from contractors to property owners, ensuring they receive exceptional service throughout their projects.

Your key responsibilities will include assisting at the Pro Desk, managing deliveries, driving sales through product expertise, and collaborating with colleagues. Preferred candidates may speak multiple languages, depending on customer needs.

Join a dedicated team that prioritizes customer success and safety in a dynamic work environment.

Qualifikationen

• Strong product knowledge to assist customers effectively.
• Ability to meet monthly sales goals and metrics.
• Bilingual communication skills preferred for some locations.

Aufgaben

• Assist Pro customers at the Pro Desk and manage deliveries.
• Drive sales through product recommendations and relationship building.
• Collaborate with team members to maintain safety and organization.

Jobbeschreibung

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.