Pro Customer Service/Sales

The Home Depot; Livonia (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Livonia, Michigan, is seeking a Pro Customer Service/Sales team member to enhance the experience for professional customers. Candidates will support order fulfillment, provide product recommendations, and build strong relationships with Pro customers. This full-time role emphasizes strong sales performance and collaboration. Bilingual communication skills are preferred based on customer needs. Join the dynamic team to excel and contribute to sales growth.

Qualifications

• Preferred bilingual communication skills depending on customer need.
• Strong product knowledge to support Pro customers effectively.

Responsibilities

• Support all stages of the Pro customer journey: order fulfillment, safe loading, and delivery solutions.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and drive in-store sales growth.

Skills

Bilingual communication skills

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Responsibilities

• Support all stages of the Pro customer journey: order fulfillment, safe loading, product recommendations, and delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively driving sales through product knowledge and loyalty programs.
• Meet monthly sales goals and other performance metrics to drive in‑store sales growth.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge.
• Collaborate with teammates to maintain a clean, organized, and safe environment and resolve delivery issues.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Full‑time position.
• Bilingual communication skills preferred at certain locations (specific language varies based on customer need).