Pro Customer Service/Sales

The Home Depot; Evergreen (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

The Home Depot is seeking dedicated Pro Customer Service/Sales Team members in Evergreen, Colorado, to provide exceptional service to professional customers. Responsibilities include assisting at the Pro Desk, managing deliveries, and driving sales through expert product knowledge and building professional relationships. Candidates with bilingual communication skills may be preferred. The role supports store inventory and sales goals while maintaining a clean and safe environment.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist Pro customers at the Pro Desk, in loading materials, managing deliveries, and providing specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team members to maintain a clean, organized, and safe store environment and resolve delivery issues.
• Monitor inventory and support store goals by executing sales initiatives and upholding high standards of customer service and safety.

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist Pro customers at the Pro Desk, in loading materials, managing deliveries, and providing specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team members to maintain a clean, organized, and safe store environment and resolve delivery issues.
• Monitor inventory and support store goals by executing sales initiatives and upholding high standards of customer service and safety.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.