Pro Customer Service/Sales

The Home Depot; Denver (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Customer Service/Sales Team member in Denver, Colorado. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, building relationships, driving sales through expert product knowledge, and meeting performance metrics. The ideal candidate should have experience in customer service, strong communication skills, and the ability to work collaboratively within a team. Bilingual communication skills may be preferred based on customer needs.

Qualifications

• Experience in customer service or sales roles preferred.
• Ability to provide tailored recommendations to professional customers.
• Respect for safety and compliance in a store environment.

Responsibilities

• Assist at the Pro Desk, loading materials, and managing deliveries.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and other performance metrics.
• Collaborate to maintain a safe and organized environment.
• Monitor inventory and support sales initiatives.

Skills

Expert product knowledge

Strong communication

Relationship-building

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The role includes meeting monthly sales goals and other metrics to drive sales in the store. Depending on location, bilingual communications skills may be preferred.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge to Pro customers.
• Build and maintain professional relationships with Pro customers and proactively drive sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory and support store goals by executing sales initiatives and upholding high standards of customer service and safety.
• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Qualifications

• Experience in customer service or sales roles preferred; ability to provide expert product knowledge and tailored recommendations to professional customers.
• Strong communication and relationship-building skills; ability to work collaboratively in a team environment.
• Ability to meet monthly sales goals and performance metrics.
• Respect for safety and safety compliance in a store environment.

Applications are accepted on an on-going basis.