Pro Customer Service/Sales

The Home Depot; Bethel Park (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service Sales representative to deliver exceptional service to professional customers. The role involves building relationships, driving sales, and providing tailored recommendations. Responsibilities include assisting at the Pro Desk, managing deliveries, and maintaining a safe environment. Candidates with bilingual skills may have an advantage. This full-time position aims to meet sales goals while ensuring customer satisfaction.

Qualifications

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales using product knowledge and loyalty programs.
• Meet monthly sales goals and provide customized service.

Responsibilities

• Assist at the Pro Desk and load materials.
• Manage deliveries and offer specialized product knowledge.
• Collaborate to maintain a safe and organized environment.

Skills

Customer relationship management

Sales proficiency

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Provide outstanding service based on unique project needs
• Meet monthly sales goals and other metrics
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge
• Collaborate to maintain a clean, organized, and safe environment
• Resolve delivery issues and communicate Home Depot advantages
• Monitor inventory, execute sales initiatives, and uphold customer service and safety standards

Seniority level: Not applicable

Employment type: Full-time

Job function: Other (Consumer Services)

Preferred language: Bilingual communication skills (varies by customer need)