Pro Customer Service/Sales

The Home Depot; Rock Hill (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for members for their Pro Customer Service/Sales Team in Rock Hill, SC. The role focuses on delivering exceptional services to professional customers and requires collaboration with team members. Responsibilities include assisting with order fulfillment, meeting sales goals, and maintaining a clean and organized workspace. Candidates with bilingual communication skills may have an advantage. This position offers opportunities for those passionate about providing tailored customer experiences.

Responsibilities

• Deliver exceptional service to professional customers including contractors and property owners.
• Support Pro customers through order fulfillment and tailored delivery solutions.
• Meet monthly sales goals and metrics to drive store sales.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.