Pro Customer Service/Sales

The Home Depot; Lake Charles (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Lake Charles is looking for Pro Customer Service/Sales Team members to deliver exceptional service to professional customers. Responsibilities include assisting at the Pro Desk, driving sales through expert product knowledge, and maintaining a clean, organized workspace. Ideal candidates will have a focus on customer satisfaction and effective communication skills, with bilingual proficiency preferred. This role is critical to ensuring the success of Pro customers' projects.

Qualifications

• Strong communication skills for customer engagement.
• Experience in sales or customer service preferred.
• Ability to understand customer needs and resolve issues.

Responsibilities

• Assist Pro customers with their orders and inquiries.
• Drive sales through product knowledge and recommendations.
• Collaborate with team to maintain a safe and organized environment.

Skills

Bilingual communication skills

Sales proficiency

Customer service excellence

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.