Pro Customer Service/Sales

The Home Depot; Moore (OK); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking motivated individuals to join their Pro Customer Service/Sales Team. This role involves delivering exceptional service to professional customers, including contractors and property owners, while driving sales and meeting monthly goals. Team members work collaboratively to enhance customer experiences, support inventory management, and provide tailored recommendations. Bilingual skills may be a plus based on customer needs.

Qualifications

• Experience working in customer service or sales.
• Ability to engage with professional customers effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Provide tailored delivery solutions and product recommendations.

Skills

Bilingual communication skills

Product knowledge

Sales techniques

Customer service

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.