Pro Customer Service/Sales

The Home Depot; Douglasville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Douglasville seeks dedicated individuals for the Pro Customer Service/Sales Team. Team members will support professional customers, assisting with order fulfillment and product recommendations. Collaboration is essential for meeting sales goals and maintaining an organized environment. Successful candidates may show bilingual communication skills and a passion for exceptional service. This full-time position promises a comprehensive involvement in driving customer satisfaction and project success.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and sales metrics.
• Collaborate with team members to ensure a clean and safe environment.

Skills

Customer service

Sales

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other – Consumer Services