Pro Customer Service/Sales

The Home Depot; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking candidates for the Pro Customer Service/Sales role in Fort Myers, FL. The position involves delivering exceptional service to professional customers and supporting their journey from order fulfillment to expert product recommendations. Candidates should be able to meet sales goals and contribute to a collaborative team environment, ensuring customer needs are prioritized. Experience in customer service is preferred but not mandatory.

Qualifications

• Full-time employment as listed.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Support every stage of the Pro customer journey.
• Build and maintain professional relationships with customers.
• Meet monthly sales goals and other metrics.
• Work collaboratively to maintain a clean and safe environment.

Job description

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The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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