Pro Customer Service/Sales

The Home Depot; Lake Mohegan (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service/Sales Team member in Lake Mohegan, New York. The role focuses on delivering exceptional service to professional customers including contractors and commercial clients. Key responsibilities include driving sales, managing deliveries, and collaborating within the team to ensure a successful project experience. Strong product knowledge and the ability to build professional customer relationships are vital. Bilingual communication skills may be preferred depending on customer needs.

Qualifications

• Experience in customer service or sales roles.
• Strong product knowledge relevant to the Pro market.
• Ability to collaborate effectively with team members.

Responsibilities

• Deliver exceptional customer experiences for Pro customers.
• Drive sales by leveraging product knowledge and relationships.
• Maintain organized and safe working environments.

Skills

Product knowledge

Customer service

Sales proficiency

Collaboration

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.