Pro Customer Service/Sales

The Home Depot; Aurora (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Aurora, Illinois, is looking for a Pro Customer Service/Sales Team member. This role focuses on delivering exceptional service to professional customers like contractors and property owners. Key responsibilities include assisting at the Pro Desk, managing deliveries, and driving sales through product recommendations and customer relationships. Strong customer service and sales skills are essential. This position supports inventory management and aims to achieve monthly sales goals while ensuring a clean and organized work environment.

Qualifications

• Experience in customer service and sales is beneficial.
• Ability to build and maintain professional relationships.
• Willingness to meet monthly sales goals.

Responsibilities

• Deliver exceptional service to Pro customers.
• Assist at the Pro Desk, manage deliveries, and provide product recommendations.
• Collaborate with team members to maintain a clean and organized environment.

Skills

Customer service

Sales

Communication skills

Product knowledge

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.