Pro Customer Service/Sales

The Home Depot; Appleton (WI); On-site; USD 38,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Appleton is seeking a full-time Pro Customer Service/Sales team member. This role involves assisting professional customers, managing deliveries, and driving sales through expertise and tailored recommendations. Candidates should possess strong product knowledge and effective communication skills to support diverse customer needs. The position not only requires meeting sales goals but also emphasizes teamwork and maintaining a safe, organized work environment.

Qualifications

• Proven ability to deliver exceptional customer service and meet sales goals.
• Strong communication and collaboration skills within a team.
• Ability to manage deliveries and assist customers with product needs.

Responsibilities

• Support Pro customers throughout their journey to ensure project success.
• Drive sales through effective customer interactions and product recommendations.
• Maintain a clean, organized workspace and address any delivery issues.

Skills

Product knowledge

Sales skills

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services