Pro Customer Service/Sales

The Home Depot; Spring (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Spring, Texas is seeking dedicated members for its Pro Customer Service/Sales Team. The role involves providing exceptional service and tailored solutions to professional customers, including contractors and property owners. Team members are tasked with driving sales, supporting the Pro customer journey, and collaborating to ensure project success. Experience in customer-facing roles and strong product knowledge are ideal attributes for candidates pursuing this position.

Qualifications

• Experience in a customer-facing role or sales position.
• Ability to maintain relationships with professional customers.
• Capability to meet sales goals and performance metrics.

Responsibilities

• Deliver exceptional service to Pro customers.
• Drive sales and meet monthly sales goals.
• Assist with order fulfillment and product recommendations.
• Collaborate with team members to resolve delivery issues.
• Monitor inventory and execute sales initiatives.

Skills

Product knowledge

Sales skills

Customer service skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services