Pro Customer Service/Sales

The Home Depot; Topeka (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Team member in Topeka, Kansas. In this full-time role, you will provide outstanding service to professional customers, including contractors and property owners, while driving sales. Responsibilities include assisting with order fulfillment, managing deliveries, and leveraging product knowledge. Collaboration with team members is essential to ensure project success while maintaining store standards. Bilingual skills may be preferred for certain locations.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proactive in driving sales while delivering outstanding service.
• Collaboration skills to work effectively in a team setting.

Responsibilities

• Deliver exceptional service to Pro customers, including contractors and property owners.
• Meet monthly sales goals and other performance metrics.
• Assist with order fulfillment, loading materials, and managing deliveries.

Skills

Customer service

Sales proficiency

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services