Pro Customer Service/Sales

The Home Depot; Waterville (ME); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time member for their Pro Customer Service/Sales Team in Waterville, Maine. The role focuses on delivering exceptional service to professional customers, including managing orders, providing product recommendations, and meeting sales goals. Team collaboration is essential to maintain a clean and safe environment while ensuring customer projects are successful. Bilingual skills may be preferred in certain locations to meet customer needs.

Qualifications

• Bilingual communication skills preferred in specific locations based on customer needs.
• Ability to meet monthly sales goals and targets.
• Familiarity with product recommendations and loyalty programs.
• Knowledge of order fulfillment and delivery coordination.

Responsibilities

• Deliver exceptional service for professional customers including contractors and property owners.
• Proactively drive sales by leveraging product knowledge.
• Support store goals by monitoring inventory and executing sales initiatives.
• Collaborate with team to resolve delivery issues and improve service.

Skills

Customer service

Sales

Verbal communication

Bilingual preferred

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services