Pro Customer Service/Sales

Home Depot; Garland (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

A leading home improvement retailer is looking for a dedicated Pro Customer Service/Sales team member in Garland, Texas. You will engage with professional customers, providing tailored product recommendations and driving sales through exceptional service. Responsibilities include assisting at the Pro Desk, managing deliveries, and monitoring inventory to ensure store goals are met. A collaborative approach is essential for resolving issues and maintaining a safe, organized environment for customers. Bilingual skills may be preferred to enhance customer engagement.

Qualifications

• Strong communication skills to engage with customers effectively.
• Ability to drive sales and meet monthly sales goals.
• Collaborative mindset for teamwork and problem resolution.
• Strong communication and interpersonal skills, including language flexibility where needed.

Responsibilities

• Assist Pro customers with their needs at the Pro Desk.
• Drive sales through product recommendations and loyalty programs.
• Maintain a clean and safe environment in the store.
• Maintain a clean, organized, and safe store environment and resolve issues as they arise.

Skills

Bilingual communication skills

Customer relationship management

Sales proficiency

Communication

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

LILBURN

State

GA

Job Type

Pro Customer Service/Sales