Pro Customer Service/Sales

The Home Depot; Riverdale (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Riverdale is looking for a Pro Customer Service/Sales Team member. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, and leveraging product knowledge. A successful candidate will help meet sales goals while maintaining a clean and safe environment. Bilingual communication skills may be advantageous in certain locations.

Qualifications

• Exceptional service delivery for professional customers.
• Ability to meet sales goals and drive initiatives.
• Proactive engagement with customers' unique project needs.

Responsibilities

• Assist professional customers at the Pro Desk.
• Manage deliveries and provide specialized product knowledge.
• Collaborate with team members to ensure safety and organization.

Skills

Bilingual communication skills

Customer relationship management

Sales strategies

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location: Atlanta, GA
Compensation: $50,000.00-$60,000.00