Pro Customer Service/Sales

The Home Depot; Snellville (GA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service Sales associates in Snellville, GA, to provide exceptional support and recommendations to professional customers. Team members will proactively drive sales, manage deliveries, and assist with order fulfillment while building strong relationships with clients. Candidates should have experience in customer service or sales and preferably possess bilingual communication skills. Join a collaborative team dedicated to customer success and excellent service.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional relationships.
• Strong product knowledge and sales initiative.

Responsibilities

• Assist Pro customers at the Pro Desk with their project needs.
• Drive sales through product recommendations and service.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communications skills

Sales techniques

Customer service

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location: Snellville, GA