Pro Customer Service/Sales

The Home Depot; Fairfield (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer in California is looking for a Pro Customer Service/Sales associate to enhance the experience for professional customers including contractors and property owners. You will provide exceptional service, drive sales, and collaborate with your team to meet store goals. Strong customer service and sales skills are required. Bilingual communication skills may be preferred. This full-time position offers an hourly pay range of $20.00 - $22.00.

Qualifications

• Experience in customer service roles, preferably in retail.
• Strong sales track record and ability to meet sales goals.
• Knowledge of home improvement products is a plus.

Responsibilities

• Deliver exceptional service to Pro customers.
• Drive sales and meet monthly sales goals.
• Manage deliveries and assist at the Pro Desk.
• Collaborate with team members to ensure store organization.

Skills

Customer service skills

Sales proficiency

Product knowledge

Collaboration

Bilingual communication

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

Our Pro Customer Service/Sales team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key; team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations, depending on customer need.

Base Pay Range

$20.00/hr - $22.00/hr

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

• Other

Industry

• Consumer Services