Pro Customer Service/Sales

Home Depot; El Cajon (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A large home improvement retailer in El Cajon seeks individuals for the Pro Customer Service/Sales Team, dedicated to supporting professional customers such as contractors and property owners. This role involves delivering outstanding service, driving sales through product knowledge, and collaborating with the team to achieve store goals. Candidates should ideally have excellent customer service skills and the ability to communicate effectively, with bilingual skills preferred. The position offers a pay range of $20.00 - $22.00 per hour.

Qualifications

• Experience in customer service and sales preferred.
• Knowledge of Pro customer needs and order fulfillment processes.
• Ability to collaborate effectively with team members.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist in managing deliveries and loading materials.

Skills

Customer service skills

Product knowledge

Sales initiative

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

EL CAJON

State

CA

Auto req ID_BR

155709BR

Job Type

Pro Customer Service/Sales

Auto req ID

300044235

Pay Range

$20.00 - $22.00