Pro Customer Service/Sales

Home Depot; Fresno (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking members for its Pro Customer Service/Sales Team in Fresno, CA. This team is dedicated to delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales, providing product knowledge, and supporting customer needs throughout every stage of their journey. The successful candidates will collaborate to meet sales goals while ensuring a clean and safe environment.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and property owners.
• Proactively drive sales by leveraging product knowledge and tailored recommendations.
• Meet monthly sales goals and uphold customer service standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location: Fresno, CA

Job Type: Pro Customer Service/Sales