Pro Customer Service/Sales

The Home Depot; East Haven (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales member to enhance the experience for professional customers. The role involves assisting at the Pro Desk, managing deliveries, and leveraging product knowledge for tailored recommendations. Successful candidates will maintain strong customer relationships while meeting sales goals and supporting store inventory. Collaboration within the team to maintain service standards is essential. Bilingual skills may be desired for certain locations.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proven track record of driving sales and meeting sales goals.
• Strong communication skills to address customer needs.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Provide outstanding service to Pro customers based on project needs.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Bilingual communication

Customer relationship building

Product knowledge

Sales initiative execution

Team collaboration

Job description

Pro Customer Service Sales at The Home Depot

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services

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