Pro Customer Service/Sales

Home Depot; North Olmsted (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative in North Olmsted, OH. In this role, you will deliver exceptional service to professional customers, support order fulfillment and provide expert product recommendations. You will collaborate with team members to maintain a safe environment and meet sales goals. Bilingual skills may be preferred based on customer needs. This position requires strong product knowledge and a proactive approach to driving sales.

Qualifications

• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and metrics.
• Provide expert product recommendations based on unique project needs.

Responsibilities

• Assist at the Pro Desk and load materials.
• Manage deliveries and resolve delivery issues.
• Monitor inventory and communicate store advantages.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

NORTH OLMSTED

State

OH

Job Type

Pro Customer Service/Sales