Pro Customer Service/Sales

Home Depot; Ankeny (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking team members for the Pro Customer Service/Sales Team in Ankeny, Iowa. This role involves delivering exceptional service to professional customers, driving sales, and collaborating with team members. Responsibilities include managing inventory, assisting with order fulfillment, and leveraging product knowledge. The ideal candidate should possess strong communication skills and a commitment to maintaining high standards of customer service and safety. Bilingual skills may be preferred based on customer needs.

Responsibilities

• Deliver exceptional customer service to professional customers.
• Drive sales and meet monthly sales goals.
• Collaborate with team members to maintain store standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

ANKENY

State

IA