Pro Customer Service/Sales

The Home Depot; McDonough (GA); On-site; USD 36,000 - 58,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in McDonough, Georgia. This full-time role emphasizes delivering top-notch service to professional customers, including builders and property owners. Key responsibilities include assisting with order fulfillment, offering product recommendations, and collaborating with team members to maintain a safe environment. Candidates should be proactive in driving sales and may benefit from bilingual communication skills to meet customer needs.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proactive sales approach utilizing product knowledge and loyalty programs.
• Outstanding service based on unique project needs.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Support efficient order fulfillment and provide expert recommendations.
• Collaborate to maintain a clean and organized environment.
• Build professional relationships with Pro customers and provide tailored solutions
• Maintain clean, organized, and safe storefront and Pro area

Skills

Customer service

Sales

Product knowledge

Bilingual (preferred)

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Consumer Services