Pro Customer Service/Sales

The Home Depot; Coram (NY); On-site; USD 25,485 - 28,240; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales Team members in Coram, NY. This role focuses on delivering excellent service to professional customers, including contractors and commercial clients. Responsibilities include driving sales through product knowledge, assisting at the Pro Desk, and managing deliveries. Bilingual skills may be preferred. The position offers competitive pay ranging from $18.50/hr to $20.50/hr, with a focus on teamwork and maintaining high standards in customer service.

Qualifications

• Experience in customer service roles is preferred.
• Ability to build and maintain professional relationships.
• Proficient in managing deliveries and resolving issues.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist with loading materials and managing deliveries.

Skills

Bilingual communication skills

Product knowledge

Customer service

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store.

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Base Pay Range

$18.50/hr - $20.50/hr

Job Details

• Seniority level – Not Applicable
• Employment type – Full-time
• Job function – Other
• Industry – Consumer Services

Location: Coram, NY