Pro Customer Service/Sales

The Home Depot; Colorado Springs (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Colorado Springs. The role involves enhancing the shopping experience for professional customers, including contractors and property owners, by offering expert advice, managing deliveries, and meeting monthly sales goals. Ideal candidates will have strong customer service and product knowledge skills. Bilingual abilities are preferred. Join a dedicated team focused on success and collaboration in every interaction.

Qualifications

• Ability to build and maintain professional relationships with clients.
• Proven sales track record and ability to meet sales goals.
• Effective communication skills for various customer needs.

Responsibilities

• Assist Pro customers at the Pro Desk and loading materials.
• Provide product recommendations and tailored solutions.
• Monitor inventory and execute sales initiatives to drive store goals.

Skills

Customer service skills

Product knowledge

Sales ability

Bilingual communication skills

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Applications are accepted on an on-going basis.