Pro Customer Service/Sales

The Home Depot; Pittsfield (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member to deliver exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, driving sales through product knowledge, and ensuring successful order fulfillment and loading. Ideal candidates should have strong sales and customer service skills, with bilingual abilities preferred in certain locations. Join us to help ensure each customer project is a success.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Experience in sales and achieving performance goals.
• Knowledge of product offerings and delivery solutions.

Responsibilities

• Assist professional customers at the Pro Desk.
• Drive sales by leveraging product knowledge and loyalty programs.
• Ensure efficient order fulfillment and safe loading of materials.

Skills

Bilingual communication skills

Sales proficiency

Product knowledge

Customer service skills

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.