Pro Customer Service/Sales

The Home Depot; Montrose (CO); On-site; USD 21,000 - 29,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative to enhance the experience of professional customers. In this role, you will provide exceptional service and support throughout the customer journey, manage sales at the Pro Desk, and drive sales through product knowledge. The position requires effective communication skills and a commitment to teamwork to ensure every project succeeds and meets store goals. Suitable candidates should possess strong customer service abilities and sales experience.

Qualifications

• Experience in customer service or sales roles.
• Ability to maintain professional relationships with clients.
• Strong communication skills and ability to collaborate with team members.

Responsibilities

• Deliver exceptional service to pro customers and manage their projects.
• Meet monthly sales goals and support sales initiatives.
• Handle loading materials and manage deliveries efficiently.
• Help achieve monthly sales goals and track performance metrics.

Skills

Customer service skills

Sales expertise

Product knowledge

Bilingual communication

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

155850BR

Applications are accepted on an ongoing basis.