Pro Customer Service/Sales

The Home Depot; Chicago (IL); On-site; USD 28,240 - 30,996; Full time

Job summary

A leading home improvement retailer is seeking individuals for their Pro Customer Service/Sales Team in Chicago, Illinois. This full-time role involves building relationships with professional customers like contractors and property owners, providing tailored recommendations, and achieving sales goals. Team members will assist at the Pro Desk, manage deliveries, and ensure high standards of customer service. Proficiency in bilingual communication may be beneficial based on customer needs. The pay range is competitive, set between $20.50/hr and $22.50/hr.

Qualifications

• Proven ability to build and maintain professional relationships.
• Experience in sales, customer service, or related field.
• Strong product knowledge and ability to recommend tailored solutions.

Responsibilities

• Drive sales by leveraging product knowledge and tailored recommendations.
• Assist customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.

Job description

Pro Customer Service/Sales Team – Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Base Pay Range

$20.50/hr - $22.50/hr

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services