Pro Customer Service/Sales

The Home Depot; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Specialist to deliver exceptional service to professional customers, including contractors and property owners. Key responsibilities include assisting customers at the Pro Desk, managing deliveries, and driving sales through product knowledge. The ideal candidate will have strong customer service experience and be capable of fostering professional relationships. This full-time role offers an opportunity to collaborate with team members to ensure customer satisfaction and achieve store sales goals.

Qualifications

• Experience in customer service and sales roles.
• Ability to work collaboratively in a team environment.
• Strong communication skills to assist diverse customer needs.

Responsibilities

• Assist Pro customers at the Pro Desk and during order fulfillment.
• Drive sales by leveraging product knowledge and customer relationships.
• Monitor inventory and execute sales initiatives.

Skills

Customer relationship management

Sales strategies

Product knowledge

Bilingual communication

Job description

Job Description

Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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