Pro Customer Service/Sales

The Home Depot; Mansfield (TX); On-site; USD 45,847,000 - 63,039,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for a full-time position in Pro Customer Service Sales. This role involves assisting professional customers with their project needs, driving sales through expert product recommendations, and collaborating with team members to maintain the highest standards of service and safety. Successful candidates will proactively engage with customers and strive to meet sales goals while providing tailored support throughout the customer journey. Bilingual skills may be preferred based on customer needs.

Qualifications

• Proven ability to build and maintain professional relationships.
• Strong knowledge of product offerings and capabilities.
• Ability to meet monthly sales goals and metrics.

Responsibilities

• Assist Pro customers with their project needs.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to maintain a clean and safe environment.
• Collaborate to maintain a clean, organized, and safe environment, resolve delivery issues.
• Monitor inventory and support sales initiatives to uphold Home Depot’s advantages.

Job description

Pro Customer Service Sales

at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services