Pro Customer Service/Sales

The Home Depot; Mantua Township (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer seeks dedicated individuals for the Pro Customer Service/Sales Team, focused on delivering excellent service to professional customers. Successful candidates will assist with sales goals, manage deliveries, and provide expert product knowledge. Attention to detail and the ability to work collaboratively is essential. Experience in customer service and sales, alongside potential bilingual skills, will enhance the team's effectiveness. This role is full-time and crucial for maintaining high customer satisfaction.

Qualifications

• Experience in customer service and sales.
• Ability to build and maintain professional relationships.
• Knowledge of products to provide expert recommendations.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Meet monthly sales goals and execute sales initiatives.
• Collaborate with team members to resolve delivery issues.

Skills

Customer service

Sales skills

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Job Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services