Pro Customer Service/Sales

The Home Depot; Phenix City (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Phenix City, Alabama. This full-time role involves delivering outstanding service to professional customers, such as contractors and property owners, while proactively driving sales through product knowledge and relationship building. Responsibilities include assisting at the Pro Desk, managing order fulfillment, and ensuring a clean and safe environment. Strong communication and collaboration skills are essential for success in this position.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proven sales ability and knowledge of product offerings.
• Strong collaboration and organizational skills.

Responsibilities

• Deliver exceptional customer service to professional customers.
• Proactively drive sales and assist at the Pro Desk.
• Manage deliveries and ensure customer satisfaction.
• Meet monthly sales goals and other metrics while upholding customer service and safety standards.
• Collaborate with team to monitor inventory, execute sales initiatives, and communicate Home Depot’s advantages over competitors.
• Bilingual communication may be preferred at certain locations depending on customer needs.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team also supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services